Data Protection Policy

Company: Holmcroft Cabins Ltd

Website: www.holmcroftcabins.com

Effective Date: 25 June 2025

This Data Protection Policy outlines how Holmcroft Cabins Ltd ("we", "our", or "the Company") handles personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. Purpose

We are committed to ensuring that personal data is handled securely, transparently, and in compliance with legal obligations. This policy sets out how we collect, store, and use personal data about individuals, including customers, suppliers, and staff.

2. Lawful Basis for Processing

We will only collect and use personal data where we have a lawful basis to do so. These may include:

• Consent
• Performance of a contract
• Legal obligations
• Legitimate interests (provided your rights do not override those interests)

3. What Personal Data We Collect

The type of data we may collect includes:

• Full name
• Contact details (email, phone, address)
• Payment information (processed securely by third-party providers)
• Order history and preferences
• Communications with us
• Website usage data (see our Cookie Policy)

4. How We Use Personal Data

We may use your data to:

• Process orders and deliver products/services
• Respond to enquiries and provide support
• Maintain internal records
• Comply with legal requirements
• Improve our website and customer experience
• Send marketing communications (only where permitted)

5. Data Sharing and Transfers

We will never sell your data. We may share personal data with trusted third-party providers to assist in providing our services, including payment processors, delivery companies, and IT services. Any transfers of data outside the UK or EEA will be subject to appropriate safeguards.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer needed, it will be securely deleted or anonymised.

7. Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent (where applicable)
• Data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Data Security

We implement suitable technical and organisational measures to protect personal data against accidental loss, destruction, misuse, unauthorised access or disclosure.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices. Please refer to their privacy policies if you visit them.

10. Policy Updates

We may revise this policy from time to time. The latest version will always be available on our website.

Contact Us

If you have questions or requests regarding your personal data, please contact our Data Protection Officer:

Holmcroft Cabins Ltd
Unit 4, Creca Industrial Estate
Creca, Annan, DG12 6RP
Email: privacy@holmcroftcabins.com
Phone: 0800 699 0231